Privacy Policy

1. Introduction

AirMedic USA ("AirMedic," "we," "us," or "our") provides air ambulance and critical care transport services across the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, call our dispatch line, or use our services. By engaging with AirMedic USA, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: name, address, phone number, email, date of birth.
• Patient & Medical Information: diagnosis, treatment history, vital signs, insurance details, and other information necessary to provide safe transport.
• Billing Information: insurance policy numbers, payment details, and billing addresses.
• Website Usage Data: IP address, browser type, pages visited, and referring URLs collected through cookies and analytics tools.
• Communications: records of calls, emails, and messages exchanged with our dispatch and support teams.

3. How We Use Your Information

We use collected information to:

• Coordinate, dispatch, and deliver emergency and non-emergency air medical transport.
• Communicate with patients, families, hospitals, and insurance providers.
• Process billing, claims, and payment for services rendered.
• Improve our website, services, and operational safety.
• Comply with applicable federal and state healthcare regulations.

4. Protected Health Information (PHI)

As a healthcare transport provider, AirMedic USA is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information collected during a transport mission is handled in accordance with HIPAA's Privacy and Security Rules. Patients and authorized representatives may request a copy of our HIPAA Notice of Privacy Practices by contacting our compliance department.

5. Sharing & Disclosure

We do not sell personal or medical information. We may share information with:

• Receiving hospitals, physicians, and treating medical professionals.
• Insurance carriers and billing partners for claims processing.
• Government agencies where required by law, court order, or public health reporting obligations.
• Service providers who support our operations under confidentiality agreements (e.g., scheduling software, payment processors).

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect personal and medical information from unauthorized access, alteration, disclosure, or destruction, including encrypted data transmission, restricted system access, and routine security audits. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your state of residence, you may have the right to access, correct, or request deletion of your personal information, and to opt out of certain data uses. Patients also retain rights under HIPAA regarding their medical records. To exercise any of these rights, contact us using the details below.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings; disabling cookies may affect certain site functionality.

9. Data Retention

We retain personal and medical information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with medical record retention laws, which may require retention periods of several years following the date of service.

10. Children's Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children through our website. Medical information regarding pediatric patients transported by AirMedic USA is collected solely for the purpose of providing care and is handled under the same PHI protections described above.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our compliance team at privacy@airmedicusa.com or call 1-800-555-6789.